Job Highlights
Educational Qualifications: Graduate/ 2-year diploma
Minimum experience: Fresher 1 – 5 Years
10 Vacancies
Chennai
₹ 2,00,000 – 3,25,000 P.A
Retail, Customer Relationship, Sales Process, Cross Selling, Selling Skills, Relationship Management, Consumer Goods, Customer Satisfaction, Sales Consulting, CRM Posted on Mar 19 2021
Job Description
Primary Responsibilities
- Brand Related Communication
- o Communicate all brand related stories to customers as and where need arises
- o Engage prospects in discussion and activities on Royal Enfield bikes
- Vehicle Sales
- o Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments
- o Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an RE bike
- o Update customer details on the DMS on real time basis – Ensure data capture as per RECODE
- o Facilitating test rides in store and at home/office
- o Check for finance requirements, cross selling opportunities for apparel and accessories
- o Ensure achievement of monthly sales targets
- o Assist the CRE sales in carrying out lost case analysis
- Post Booking Process
- o Confirm vehicle receipt in the system post PDI from PDI executive
- o Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing
- o Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment
- o Finalize delivery date with customer
- o Confirm with customer insurance requirements and process insurance
- o Ensure implementation of appropriate measures to meet the Financier penetration targets and maximize benefits from finance sales
- o Explain the documents and procedure required for loan approval to the customer with estimated loan approval lead time
- o Log in the vehicle finance cases with the required documents
- o Track the status of vehicle finance and update the same to the customer
- o Receive confirmation of full payment (or DO) from the vehicle financer / customer
- Delivery
- o Plan delivery schedule based on bookings and stock availability
- o Liaison with the RE logistics team to ensure stock availability before delivery
- o Finalize the date and time for delivery and coordinate with customer
- o Mobilize the RTO/Insurance and Finance team on receiving booking
- o Follow up with customer for all transaction related documentation
- o Follow up of vehicle status with customer and inform in case of any delay
- Accessories Sales
- o Understand or facilitate prospects’ present needs, wants & desires and, basis prospect’s response, suggest / pitch the right product
- o Ensure achievement of monthly Accessories target
- Customer Satisfaction
- o Own the customer satisfaction scores for the sales process
- o Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc.
Recruitment profile
- Educational Qualifications: Graduate/ 2-year diploma
- Industry: Auto 2 / 4-wheeler, Consumer Goods / Insurance / Banking / Retail
- Minimum experience: Fresher
- Profile: Passionate about bikes / RE. Aptitude for sales and ensuring customer experience
- Passions/ Interests: Interested in Riding, travelling and exploring
- Competencies:
- o Customer Relationship Management
- o Selling Skills and Market Knowledge
- o Product Knowledge / Brand Insights
Industry Type Other
Functional Area Other
Role Other
Employment Type Full Time, Permanent
EducationGraduation Not Required, Any Graduate in Any SpecializationAny Postgraduate in Any Specialization, Post Graduation Not RequiredAny Doctorate in Any Specialization, Doctorate Not Required
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